Why Are Additional Call Activities Appearing On the Contact Detail Page? (Doc ID 2218593.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Goal

User says three calls have been saved in the Contacts section of the Activity Detail page as:
• 29/11/2016 9 AM belonging to AGHA-Y3GBU(Contact ID), Row ID for call is AJMA-UP9D6A.
• 29/11/2016 9:30 AM belonging to AGHA-Y8P0Z(Contact ID), Row ID for call is AJMA-UP9ETK.
• 29/11/2016 10 AM belonging to AJMA-GMBIPQ(Contact ID), Row ID for call is AJMA-UP9EUH.

The main problem is that the Activity List for Contact ID= AGHA-Y3GBU, should only include the 9 AM call but the system shows the 9:30 AM and 10 AM call in the same list as well.

Solution

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