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Fusion Compensation: Workflow Emails Missing in Outlook (Doc ID 2219129.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Fusion Workforce Compensation Workflow Emails Missing

Workflow emails from both Test and Prod are appearing in the BPM Worklist, but are not arriving in MS Outlook since maintenance was performed

EXPECTED BEHAVIOR
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Email should be sent and received appropriately for the given notifications in the system

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to bell icon
2. More Details
3. Human Capital Management
4. Administrative tasks
5. No emails were sent or received for the notification even though they show in BPM Worklist.


Changes

 

Cause

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