When Navigate Via Contact Icon, Opportunities linked With Contacts Are Not Visible (Doc ID 2219560.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.4.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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When navigate via Contact Icon, Opportunities affliated with Contacts are not visible.


1) Opportunities affiliated with a specific contact doesn’t show up when navigated via Contact icon to Opportunity from the home page.
2) Yet: If navigated through Accounts Icon, then Opportunity tab, those Opportunities are all there.
3) BI Analysis shows the Opportunities are affiliated with the Contacts

EXPECTED BEHAVIOR
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Opportunities should be visible from the Contact pages

STEPS
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The issue can be reproduced at will with the following steps:
1. Login and navigate to the Sales homepage
2. Select Contacts, search or select a Contact
3. From Contact page, select the Opportunites subtab
4. No opportunities are visible
5. Navigate to Opportunites from Account -> Opportunities are visible.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot efficiently work opportunities.

Cause

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