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Error: "User is Already Logged In" And P6 EPPM Login Creates Duplicate User Session Records in USESSION With the Same APP_NAME (Doc ID 2219658.1)

Last updated on JUNE 07, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3.14.0 to 15.2.3.0 [Release 8.3 to 15.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3.12.0 to 15.2.3.0 [Release 8.3 to 15.2]
Information in this document applies to any platform.

Symptoms

When a user opens a new Internet Explorer Browser and logs into P6 EPPM, duplicate records are created in the USESSION table with APP_NAME "Project and Resources".

When the user logs out of P6 properly, the logout process sets the DELETE_ID to 0 on each of the licensed application session for the user logging out, but not the duplicate record, which leaves orphaned user session records in the table.

When the user then tries to login again to P6 EPPM, they are presented with the message "User is already logged in".

When user logs out of the application, the active usession record in the database is marked for deletion.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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