Viewing The Territory Team At The Account And Opportunity Level (Doc ID 2219859.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
11.1.11.1.0

Issue:
Team member page of the account does not display the team members

Steps:
Log into OSC
Navigator>Sales>Account>
drill down the account "E Corp"
click "team" tab

only one record is displayed


EXPECTED BEHAVIOR
-----------------------
customer expectation:
It should display 3 team member records
only one record is displayed

Scenario:
1)
Territory setup correctly

2)
Active territory page shows correct details of territory definition

3)
For the territory
NewYork Metro EQ Primary Region

4)
submitted ESS job "Request Account Assignment process"

This job always stays in "wait" status

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review team member details

Cause

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