Viewing The Territory Team At The Account And Opportunity Level
(Doc ID 2219859.1)
Last updated on MARCH 29, 2019
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
---------------
11.1.11.1.0
Issue:
Team member page of the account does not display the team members
Steps:
Log into OSC
Navigator>Sales>Account>
drill down the account "E Corp"
click "team" tab
only one record is displayed
EXPECTED BEHAVIOR
-----------------------
customer expectation:
It should display 3 team member records
only one record is displayed
Scenario:
1)
Territory setup correctly
2)
Active territory page shows correct details of territory definition
3)
For the territory
NewYork Metro EQ Primary Region
4)
submitted ESS job "Request Account Assignment process"
This job always stays in "wait" status
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review team member details
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |