Visualizer Does Not Print Properly (Doc ID 2219901.1)

Last updated on AUGUST 16, 2017

Applies to:

Primavera P6 Professional Project Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Visualizer print and print preview do not work as expected.
For details:
1. Right margin does not show in print preview window even if configured.
2. "Save as" menu item in the options window does not work (click it and nothing happens).
3. Footer and Legend overwrites the graphic area.
4. Actual hard copy is different from the print preview (e.g. Margin display).

EXPECTED BEHAVIOR
-----------------------
When clicking "Save As", dialog should pops up. It should show margins as configured. Footer and legend should not overwrite the graphic area. The actual hard copy should be same as print preview.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start up P6 pro.
2. Click Tool -> Visualizer.
3. Create a new TSLD
4. In options window -> Page setup -> Page, check option "number of horizontal sheets" and input a number, say 5. Choose "A4" or "A3" as paper size.
5. Click "Save As" and notice that nothing happens.
6. Click button "Save&Draw".
7. Click "Print Preview" and check the previewed pages.
8. Click Print button to print to actual hard copies or PDF files, and check the output.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot properly print out Visualizer information.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms