Print Invoices Program Sending Invoice Emails To Customers Multiple Times (Doc ID 2220035.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Bill Customers-Present Bill

ACTUAL BEHAVIOR
---------------
Print Invoices Program sending Invoice Emails to customers Multiple Times

Print Invoices Program sending Invoices to customers Multiple Times, Customers are complaining that they are receiving email of the Invoices Multiple Times, Example one of the customer
received the Same Invoice(2004136) on Friday(09-12-2016) and on Monday(12-12-2016).

Generally once the Invoice is emailed to customer it has to be updated as Printed and should not get picked in the next Print Run but in this case the Printed details are not updated.

EXPECTED BEHAVIOR
-----------------------
Expect that the invoices are emailed to the customer only one time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Fusion Receivables
2. Scheduled Process
3. Print Receivables Invoice

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customers are receiving invoices multiple times and this confuses them.

Cause

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