Is It Possible To Configure A Mail Notification To The Manager Of Owner's Manager (Doc ID 2220313.1)

Last updated on FEBRUARY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Goal

Requirement to send an email notification to the Manager of the owner's manager.
According to the configuration there is Managerial Hierarchy as : BSM>ZSM>ASM

If ASM is the owner of a record, need to send the mail to BSM using object workflows.

Is it possible to retrieve the manager using a VO, or any default configuration available within activities.

Solution

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