Import: Difference between contact point objects Phone, Email, Fax versus ContactPhone, ContactEmail, ContactFax (Doc ID 2221001.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Fax Number fails on Sales Cloud Contact File Import.

When loading contacts using the File Import in Sales Cloud, the process errors when fax number data is present, as per below

Error: An error occurred during the data import. (MKT-285235) Details: This error occurred while importing data: A matching record of type ContactFax cannot be found using the value of the attribute (FaxPhoneNumber) that you provided. (MKT-285218) Cause: No record exists with the specified user key value.

Solution

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In this Document

Goal

Solution

References

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Import: Difference between contact point objects Phone, Email, Fax versus ContactPhone, ContactEmail, ContactFax (Doc ID 2221001.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!