Import: Difference between contact point objects Phone, Email, Fax versus ContactPhone, ContactEmail, ContactFax

(Doc ID 2221001.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Fax Number fails on Sales Cloud Contact File Import.

When loading contacts using the File Import in Sales Cloud, the process errors when fax number data is present, as per below


Error: An error occurred during the data import. (MKT-285235) Details: This error occurred while importing data: A matching record of type ContactFax cannot be found using the value of the attribute (FaxPhoneNumber) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. 
 

Solution

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