ANI Displayed On Caller-ID Is Incorrect

(Doc ID 2221042.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


On : N/A version, Call Infrastructure

ANI Disaplyed On Caller-ID Is Incorrect

By default, the ANI displays 703-880-6100. We want to change this number to another number associated to a Vanity Name (1-800-CAN-LEARN). The numeric value of the Vanity Name was setup on the backend to be tested.

Depending on phone provider, we get different results on the caller-ID, such as as “00 226 53276” or “(226) 532-76” or “unknown”.
How do we show the correct vanity number/name on the caller-ID of the caller?


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