How To Solve Error: Unable To Retrieve Content. Additional Information For "Remote Region Error" On Tax Tasks ?

(Doc ID 2221080.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.10.0.0 version, trying to access tax tasks are getting error:

Unable to retrieve content. Additional information for "Remote Region error #2":
An error occurred while invoking task Manage Taxes. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..

Also, the FunctionalSetupServer_1-diagnostic.log log file shows:
Remote Region error #2: SoCket timeout while fetching remote content from producer


EXPECTED BEHAVIOR
-----------------------
Expecting to be able to enter to Tax setup screens



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Setup and Maintenance
3. Query by Task: Manage Taxes
4. Search for any tax information
5. Click on the tax to review the information and observed the error described appears

   If you are a Software-as-a-Service (SaaS) customer, the following section need not be performed by you. Please log a Service Request in My Oracle Support for Oracle to do this for you

This solution is when:
FunctionalSetupServer_1-diagnostic.log has "SoCket timeout while fetching remote content from producer" error

If you have error
Remote Region error #16: Producer at URL does not have a skin that matches this consumer.

That error is being reviewed on an internal bug
Bug 23623534 - REMOTE REGION ERROR WHILE ACCESSING CONSUMER TF FROM PRODUCER

As you do not have access to review the internal files, you can try the solution as a first step. If the error is still present after apply this solution, the error you have could be related to the bug mentioned and you can log a Service Request for this.

 

Cause

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