How To Solve Error: Unable To Retrieve Content. Additional Information For "Remote Region Error" On Tax Tasks ?
(Doc ID 2221080.1)
Last updated on AUGUST 24, 2020
Applies to:Oracle Fusion Receivables Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On Oracle Fusion, 22.214.171.124.0 version, trying to access tax tasks are getting error:
Unable to retrieve content. Additional information for "Remote Region error #2":
An error occurred while invoking task Manage Taxes. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..
Also, the FunctionalSetupServer_1-diagnostic.log log file shows:
Remote Region error #2: SoCket timeout while fetching remote content from producer
Expecting to be able to enter to Tax setup screens
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Setup and Maintenance
3. Query by Task: Manage Taxes
4. Search for any tax information
5. Click on the tax to review the information and observed the error described appears
This solution is when:
FunctionalSetupServer_1-diagnostic.log has "SoCket timeout while fetching remote content from producer" error
If you have error
Remote Region error #16: Producer at URL does not have a skin that matches this consumer.
That error is being reviewed on an internal bug
Bug 23623534 - REMOTE REGION ERROR WHILE ACCESSING CONSUMER TF FROM PRODUCER
As you do not have access to review the internal files, you can try the solution as a first step. If the error is still present after apply this solution, the error you have could be related to the bug mentioned and you can log a Service Request for this.
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