Prepayment Flow Errors - "Token2 ORA-20001: The third party organization payment method details are missing or invalid."

(Doc ID 2221772.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Payroll

An individual employee was not included in the FPS file as the individual errored out. The payroll team ran a quickpay on this employee which was successful however when running the prepayments it errored


ERROR
-----------------------
"Parameter Name = MESSAGE_NAMES Parameter Value =
Out } PayUtils.getActionParameter

Set Token 1
Set Token 2
Set Token 3
Name HR_6881_HRPROC_ORA_ERR
Token1 PayRelPrepaymentWU.Process
Token2 ORA-20001: The third party organization payment method details are missing or invalid.
ORA-06512: at "FUSION.PAY_PROC_LOGGING", line 392
ORA-06512: at "FUSION.HR_PRE_PAY", line 3599
ORA-06512: at "FUSION.HR_PRE_PAY", line 3632
ORA-06512: at "FUSION.HR_PRE_PAY", line 3665
ORA-06512: at "FUSION.HR_PRE_PAY", line 3718
ORA-06512: at line 1

Token3 41
Error ORA-20001: The third party organization payment method details are missing or invalid.
ORA-06512: at "FUSION.PAY_PROC_LOGGING", line 392
ORA-06512: at "FUSION.HR_PRE_PAY", line 3599
ORA-06512: at "FUSION.HR_PRE_PAY", line 3632
ORA-065
Out } PayMessage.handleMessage"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Quickpay
2. Run Prepayments
3. Check log
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit the FPS - penalties from the authorities

Cause

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