When an an account is deleted, the update event is triggered. (Doc ID 2222003.1)

Last updated on JANUARY 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When an an account is deleted, the update event is triggered.

EXPECTED BEHAVIOR
-----------------------
Expecting that the update event is not triggered when deleting an account.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to Tools > Application Composer (requires a sandbox for Object Workflows)
3. Click Object Workflows
4. Click Actions > Create
5. Object = Account, Name = UPDATE, Event Point = When a record is updated, Condition =
if(isAttributeChanged('OrganizationName')||isAttributeChanged('PrimaryAddressLine1'))
{
  return true;
  }
else{
  return false
}
6. Set E-Mail Notification


Cause

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