User Cannot View Accounting Details In Customer Contract Page (Doc ID 2222079.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Revenue Accounting

Revenue Price missing and also cannot view Accounting Details

I uploaded a FBDI Template, which has 1 single memo line and ran the required processes like Loading, Validating Customer Contract, Identifying Customer Contract etc. However, We are not able to view the Accounting details and also Revenue Price is missing error pops up, even though Revenue Price Profiles are duly defined. Attaching the screenshots and the fbdi zip file.

ERROR
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The revenue price is missing. (VRM-3765382)




STEPS
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The issue can be reproduced at will with the following steps:
1. Oracle Fusion Revenue Management
2. Manage Customer Contract
3. Search Contract 11021
4. Promised Details reflect Obligation Item 1533 and Description: Smart Communication for Insurance Suite
Error: The revenue price is missing (VRM-3765382)
5. Also when trying to use Actions ===> View Accounting, the View Accounting Option is greyed out

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view the accounting

Cause

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