Account Assignment Not Working For Few City, County Combination (Doc ID 2222603.1)

Last updated on JANUARY 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

The Assignment is working as excepted for most of the records. But for few Zip code city and county combination the assignment fails.

For example in case of zip code 36066 we have 4 different city+county combination and the assignment fails only for “PRATTIVILLE"


We checked the active territories and found that the zip for the city and county combination is available but still for some reason the assignment fails. we also ran the batch assignment process but the process ended in error.

ERROR In the ProcessID logs
-----------------------
The total number of work objects processed: 1. Number of work objects successfully processed: 0. Number of work objects failed: 1. (MOW-225127)
The total number of work objects processed: 1. Number of work objects successfully processed: 0. Number of work objects failed: 1. (MOW-225127)


Cause

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