After Running User Audit Report - Cannot Find A User (Doc ID 2222680.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
After running an audit report, cannot find a user.

EXPECTED BEHAVIOR
-----------------------
To find all recent users.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Run login audit report as per KM 2190558.1
3. Cannot find the user

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin cannot find users.

Cause

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