Total Actions metric in Resources Tab: Facebook vs SRM Video Views (Doc ID 2222702.1)

Last updated on JANUARY 12, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

Is the "Total Action" KPI from Listen and Analyze taking actions from Facebook videos into account?
According to its definition, it contains every action that can be taken on a post, including likes, shares, comments, photo views AND video views.
Why is there a difference between the number of actions of a post, and the statistics from Facebook for the same post?
 

Solution

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