Error When Attempting to Create a Snapshot [Unable to Find Email Template from Body ID: *******]

(Doc ID 2222712.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.


When attempting to create a snapshot in the Migration Center, the following error will occur:

01 Dec 2016 17:45:11,980 [ERROR] - Creating backup package failed.
01 Dec 2016 17:45:11,980 [ERROR] - System failed to create backups.
01 Dec 2016 17:45:12,736 [ERROR] - Unable to find email template from body id: ******
Object 'email_body_ref_id = ******' of type 'TeEmailTemplate' could not be found.


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