Error When Attempting to Create a Snapshot [Unable to Find Email Template from Body ID: *******]

(Doc ID 2222712.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a snapshot in the Migration Center, the following error will occur:

01 Dec 2016 17:45:11,980 [ERROR] com.bm.xchange.services.timemachine.TmServiceImpl.backup(TmServiceImpl.java:222) - Creating backup package failed.
01 Dec 2016 17:45:11,980 [ERROR] com.bm.xchange.services.timemachine.rollback.snapshot.TmSnapshotRollbackServiceImpl.writeError(TmSnapshotRollbackServiceImpl.java:306) - System failed to create backups.
01 Dec 2016 17:45:12,736 [ERROR] com.bm.xchange.services.templateengine.emailtemplates.TeEmailTemplateServiceImpl.getDeployedTemplateIdsForProcess(TeEmailTemplateServiceImpl.java:851) - Unable to find email template from body id: ******
Object 'email_body_ref_id = ******' of type 'TeEmailTemplate' could not be found.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms