My Oracle Support Banner

Error When Attempting to Create a Snapshot [Unable to Find Email Template from Body ID: *******] (Doc ID 2222712.1)

Last updated on JANUARY 30, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.


When attempting to create a snapshot in the Migration Center, the following error will occur:

01 Dec 2016 17:45:11,980 [ERROR] - Creating backup package failed.
01 Dec 2016 17:45:11,980 [ERROR] - System failed to create backups.
01 Dec 2016 17:45:12,736 [ERROR] - Unable to find email template from body id: ******
Object 'email_body_ref_id = ******' of type 'TeEmailTemplate' could not be found.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.