Copy Owner Field to a Service Request (Doc ID 2224373.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Goal

We have Service Requests set up to be owned by a team. We want to copy over an owner field to the Service Request, so that we can add an Account Owner as a read-only field.

Is this possible? Are there other CRMOD customers who have Service Request’s assigned by two types of owners?

Solution

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