Copy Owner Field to a Service Request
(Doc ID 2224373.1)
Last updated on NOVEMBER 27, 2019
Applies to:Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.
We have Service Requests set up to be owned by a team. We want to copy over an owner field to the Service Request, so that we can add an Account Owner as a read-only field.
Is this possible? Are there other CRMOD customers who have Service Request’s assigned by two types of owners?
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