Upload Customers Template is Not Loading the Contact Points Phone Numbers (Doc ID 2224423.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Customer Data

ACTUAL BEHAVIOR
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While loading customers and contacts using the 'Upload Customers from Spreadsheet' the contact points are not getting created for contacts which have phone numbers populated.

EXPECTED BEHAVIOR
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The phone numbers should be created for the contact

STEPS
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The issue can be reproduced at will with the following steps:
1. Populate Upload Customers in Spreadsheet template
2. Upload Spreadsheet


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create the contact points phone numbers.

Cause

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