The Workflow of Assessment Value is Triggered Twice (Doc ID 2224702.1)

Last updated on JANUARY 19, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

On : 031CS version, Web Services

ACTUAL BEHAVIOR
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When updating Assessment Record associated to Service Request, the workflow for object Assessment Value seems to be triggered twice.


EXPECTED BEHAVIOR
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The workflow should be triggered only once.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the detail page of Service Request.
2. Scroll down to the related information section Customer Satisfaction Survey.
3. Update a survey to trigger the workflow.



Cause

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