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Engage: Exporting Direct Messages With Label Results In Additional Messages In Report (Doc ID 2225123.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

On : NA version, Engage

Exporting Direct Messages From Engage

When exporting direct messages from Engage filtering by label - some messages have the specified label, even more have no label at all and some have a totally different label.

When exporting using a specific label--why would exports contain anything but messages with the specified label?  Is this the correct behavior?

Solution

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