Cannot Remove Excluded Account From Territory In Territory Proposal (Doc ID 2225426.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Cannot Remove Excluded Account from Territory in Territory Proposal
An account on an open Territory Proposal cannot be removed, deleted, or excluded.

EXPECTED BEHAVIOR

Click "X", or select Actions> Exclude Hierarchy, or select Actions> Remove, and the account should be removed from the Territory Proposal.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Go to Territories> Territory Proposals
3. Select the territory proposal in question
4. choose account and click "X", or select Actions> Exclude Hierarchy, or select Actions> Remove, and the account is not removed.

Cause

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