FUSION PAYROLL: Child Support Third Party Payment Uses Case Number from Order One When Multiple Child Support Orders are Present (Doc ID 2225891.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
Additional Search Words:
Garnishment
Involuntary Deduction
Wage Attachment
Attachment Number
Third Party EFT

Symptoms

The customer is able to generate the Third Party Payments.
They are using different payees for multiple orders for the same agency which is working.

The problem is that the case number for the third party payments is using the same case number for all three payments.

Example:

Element Entry
Child Support      Case Number 123       Amount 100.00      Payee FL Child Support
Child Support      Case Number 456       Amount 200.00      Payee FLA Child Support
Child Support      Case Number 789       Amount 300.00      Payee FLORIDA Child Support

Payment is as follows

Child Support      Case Number 123       Amount 100.00       Payee FL Child Support            (CORRECT)
Child Support      Case Number 123       Amount 200.00       Payee FLA Child Support          (INCORRECT)
Child Support      Case Number 123       Amount 300.00       Payee FLORIDA Child Support   (INCORRECT)

This is causing the child support payment to be credited to the incorrect case.

The expected result would be for the case number from the element entry to be used for each payment and not use the same case number for each different payment.

 



Cause

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