Opportunity Status Not Defaulting Correctly To Revenue Lines (Doc ID 2225978.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
Opportunity Status not defaulting correctly to revenue lines
When changing the status from Open to Won at opportunity Header, but at revenue line level which has three lines, only first line status is changing to " Won" and rest remain as "Open".

EXPECTED BEHAVIOR
-----------------------
When changing the Opportunity status from "Open" to "Won" all the revenue lines Status should change from "Open" to "Won".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Sales> Opportunities> Open an opportunity
3. Change the Status field to "Won" and Save
4. There is an error "java.lang.NullPointerException" and only one of the three product lines has a status update from "Open" to "Won"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users must update all revenue lines manually to the Status "Won" after changing the Opportunity Status to "Won".

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms