Account/Contact Search Not Working (Doc ID 2226083.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

When a name is entered into the "Find" search field in Account or Contact screen, and the magnifying glass icon is clicked to search, no results are displayed. There are many records with the "Find" criteria that do exist and should be returned. 

Local Search does not retrieve any result or expected results.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms