Activities From Shared Calendar Not Visible (Doc ID 2226602.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
Activities not visible in Agenda/Calendar

An user shares his calendar with the Manager. The Manager creates appointments for the user and makes him record owner. The Manager is the delegator.
The user can see appointments he created in his calendar and the appointments the Manager created for him.
The Manager can only see the appointments the user created himself, not the one delegated to him.

EXPECTED BEHAVIOR
-----------------------
Karen should be able to see all the activities where Jerome is the owner or part of the team

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
-With User A I went to 'Set Preferences' and shared the calendar with User B
-With User A Created an Appt in the calendar
-Login with User B and created a team calendar (added User A as resource)
-Could see the Appt created by User A
-With User B created an Appt and saved it (Owner = User B)
-With User B edited the Appt and changed the Owner to User A
-With User B Went back to the team calendar and could only see the appt created by User A and not the one created by user B but with User A as owner
-With User A went to the calendar and could see both appts


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct activities in their shared calendars.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms