How To Load Contracts Attachment (Doc ID 2226706.1)

Last updated on JULY 08, 2018

Applies to:

Symptoms

On : 11.1.11.1.0 version, File Import/Export

ACTUAL BEHAVIOR
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Unable to Load Contracts attachment

I am trying to upload a contract from the "Manage File Import Activities" task. I used "Contract with no lines (Non-Hierarchical)" mapping for this upload. I have uploaded the Contracts data file and also the Contracts Attachment(zip file) and Activated the process. The Process ended with Status "Completed" but the Import Attachment sub process is in processing status forever as shown in the screenshot attachment (Contract_Status.PNG).

I am able to search the contract in the Contracts page, but attachment is missing. Could you please investigate this and let us know why the Import Attachment sub process is not ending and unable to upload the attachment.



EXPECTED BEHAVIOR
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the contract should be imported with the attachments as well

STEPS
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The issue can be reproduced at will with the following steps:
I am trying to upload a contract from the "Manage File Import Activities" task. I used "Contract with no lines (Non-Hierarchical)" mapping for this upload. I have uploaded the Contracts data file and also the Contracts Attachment(zip file) and Activated the process. The Process ended with Status "Completed" but the Import Attachment sub process is in processing status forever as shown in the screenshot attachment (Contract_Status.PNG).

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot import contract attachments

Cause

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