How To Remove A Contact Reference In A Lead By Import File (Doc ID 2226744.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Leads, Sales Campaigns

DTN R11 - How to remove a contact reference in a Lead by Import file

We have to de delete contact by the Import file technology. When we do so (delete contact object by external legacy key), the reference of the contact in the LEAD is not deled.
How could we delete this link by an import file technology ?

ERROR
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" The record that you are trying to access is deleted.(ZCM-3090032). "


STEPS
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The issue can be reproduced at will with the following steps:
1. After import delete for contacts in lead>
2. User is going to UI and it is still sble to see the contacts
3. When trying to delete them from UI>Error is received>" The record that you are trying to access is deleted.(ZCM-3090032). "

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete at all the contacts details form UI after delete import file was done.

Cause

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