External Shipping Calculator Not Returning Any Results - Maybe Third Party SSL Certificate Issue

(Doc ID 2226757.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

External shipping calculator does not return any results.

The customer configured shipping calculator webhook for getting shipping methods, but it is not reaching the back-end server.

The service configured is on a secured HTTPS connection.

Example of the URL that is configured for the shipping webhook: https://<third party vendor domain>/rest/api/v1/getShippingMethods

Cause

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