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External Shipping or Pricing Calculator Not Returning Any Results - Maybe Third Party SSL Certificate Issue (Doc ID 2226757.1)

Last updated on OCTOBER 28, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

External shipping and/or pricing calculator does not return any results.

The customer configured shipping calculator webhook for getting shipping methods, but it is not reaching the back-end server.

The service configured is on a secured HTTPS connection.

Example of the URL that is configured for the shipping webhook: https://<third party vendor domain>/rest/api/v1/getShippingMethods

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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