External Shipping Calculator Not Returning Any Results - Maybe Third Party SSL Certificate Issue (Doc ID 2226757.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On : NA version, Store Administration

External shipping calculator not returning any results

We have configured shipping calculator webhook for getting shipping methods, but it is not reaching the back-end server.

The service we have configured is on a secured https connection.
Example of the url that was configured for the shipping webhook, https://services.3rdpartyvendor.com/rest/api/v1/getShippingMethods

Cause

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