For Cloud Customers, Emails Are Not Showing Custom Logo or Oracle Logo If Logo Has Not Been Customized (Doc ID 2226760.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

Emails not showing custom Logo

Outbound emails from OTM are not showing client logo even after updating the following glog.properties through Property Management (Logged in as DBA)

glog.mail.images = $glog.webserver.URL$/images/$glog.customPath$/mail
glog.mail.logo.filename = CUSTOM_IMAGE.jpg


After setting the above properties in the Custom Property Set, the customer did:

Branding>>Upload Mail and User Defined Images>>Upload Mail Images>>Select CUSTOM_IMAGE.jpg and Click OK





Cause

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