Extensibility: Contact Phone not retrieved when saving twice (Doc ID 2227019.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Customer has an issue with a Global Function that is called during a Before Update trigger on Contact.
The first time customer is clicking on Save, the function works properly, but if they click a second time on Save, then the phone numbers on the Contact cannot be retrieved.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms