New Engage is not Displaying all Comments on Messages (Doc ID 2227121.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

While using the New Engage user has been keeping their dashboard set to show unread messages only so they can concentrate only on what they need to reply. In these past days the volume of notification is very low.

User went back to Classic Engage, changed to see "Inbox" that shows all the messages (read and unread) and saw several posts with blue dots and around 20 unread messages in different posts.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms