Prepare Excel Spreadsheet for Retirements Error: The remote server returned an error: (504 Gateway Timeout) (Doc ID 2227201.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Fusion Assets - Version 11.1.11.1.0 and later
Oracle Fusion Assets Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When clicking on the Prepare button in Retirement Infotile, the following error occurs when opening Excel:


ERROR
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The remote server returned an error: (504 Gateway Timeout)


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Assets > Retirement infotile > click on Incomplete link
2. Click Prepare button
3. Open Excel and log into Fusion.
4. Error occurs with the message above.


Cause

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