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Service Providers Unable To View Shipments in Mobile App (Doc ID 2227259.1)

Last updated on AUGUST 05, 2024

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Oracle Transportation Management Cloud Service - Version 6.3.4 and later
Information in this document applies to any platform.

Symptoms

Service Providers are unable to view their shipments in the mobile app.

Service providers that have shipments assigned still show "0" shipments in the Mobile App or the app just says it's loading forever, then goes back to the login screen.

You may also receive the error message:



Cause

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In this Document
Symptoms
Cause
Solution


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