My Oracle Support Banner

Service Providers Unable To View Shipments in Mobile App (Doc ID 2227259.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Oracle Transportation Management Cloud Service - Version 6.3.4 and later
Information in this document applies to any platform.


Service Providers are unable to view their shipments in the mobile app.

Service providers that have shipments assigned still show "0" shipments in the Mobile App or the app just says it's loading forever, then goes back to the login screen.

You may also receive the error message:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.