Sales Cloud For Outlook - Installation Issues China (Doc ID 2227576.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

When attempting to login,
the following error occurs.

ERROR
-----------------------
blank error window pop up


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. intsall the product
2. enter credentials
3. hit Login - Error popup - an empty window

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login.

Cause

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