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Outline of New DLT Behavior for Eloqua Integration in SRM (Doc ID 2227898.1)

Last updated on APRIL 02, 2019

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

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Updates to the Eloqua Integration in SRM were made on January 21, 2017.

Due to these updates there is some new behavior in regards to adding Eloqua CRM tags to a post when using the Eloqua tracking template for dynamic link tracking (DLT). This behavior is outlined below.

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The Eloqua integration into SRM was updated on January 21, 2017. When using the Eloqua tracking template (see Publish>Admin>Tracking>Choose your 3rd party system) for dynamic link tracking (DLT), users will now notice that URLs begin with https://dlt.vitrue.com/ rather than the old https://cloudconnectors.eloqua.com/, after the URL is configured/processed. In addition to this domain change in the URLs, users should also be aware that 1 and only 1 Eloqua campaign is required/accepted for posts properly using Eloqua DLT. Here is an outline of the new behavior to be aware of when creating posts:

 

    IF the Eloqua tracking template is selected as the 3rd party system on the Publish>Admin>Tracking tab, AND

    IF the user has a destination URL attached to the post, THEN

       

        1. IF no Eloqua tag is attached to the post, then this popup warning will appear:

                "Are you sure you want to continue to publish the post? Eloqua tracking and Eloqua tags related to these posts will be invalid if you proceed. * DLT for Eloqua has been enabled, however, no campaign tag has been selected."

            But the user can continue to Save/Publish by clicking on 'YES' in the popup

       

         2. IF more than one Eloqua tag is attached to the post, then the following error message will appear:

                "Error Please note that only one Eloqua campaign may be used per post. "

            The selected tags will need to be updated to include only 1 Eloqua CRM tag (1 Eloqua campaign) before saving/publishing the post.

       

         3. IF the Eloqua credentials are invalid, then the user will also get the warning popup quoted in #1 above. But again, the user can still continue to Save/Publish by clicking on 'YES' in the popup.

            To update Eloqua credentials, go to https://publisher.vitrue.com/client_tags or navigate to Publish>Admin>Tags, and in the CRM tags section, choose Eloqua from the drop-down list and enter the current Eloqua username and password in the fields on the right and click the Login button.

 

 

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