Outline of New DLT Behavior for Eloqua Integration in SRM
(Doc ID 2227898.1)
Last updated on OCTOBER 15, 2020
Applies to:Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
Updates to the Eloqua Integration in SRM were made on January 21, 2017.
Due to these updates there is some new behavior in regards to adding Eloqua CRM tags to a post when using the Eloqua tracking template for dynamic link tracking (DLT). This behavior is outlined below.
The Eloqua integration into SRM was updated on January 21, 2017. When using the Eloqua tracking template (see Publish>Admin>Tracking>Choose your 3rd party system) for dynamic link tracking (DLT), users will now notice that URLs begin with https://dlt.vitrue.com/ rather than the old https://cloudconnectors.eloqua.com/, after the URL is configured/processed. In addition to this domain change in the URLs, users should also be aware that 1 and only 1 Eloqua campaign is required/accepted for posts properly using Eloqua DLT. Here is an outline of the new behavior to be aware of when creating posts:
IF the Eloqua tracking template is selected as the 3rd party system on the Publish>Admin>Tracking tab, AND
IF the user has a destination URL attached to the post, THEN
1. IF no Eloqua tag is attached to the post, then this popup warning will appear:
"Are you sure you want to continue to publish the post? Eloqua tracking and Eloqua tags related to these posts will be invalid if you proceed. * DLT for Eloqua has been enabled, however, no campaign tag has been selected."
But the user can continue to Save/Publish by clicking on 'YES' in the popup
2. IF more than one Eloqua tag is attached to the post, then the following error message will appear:
"Error Please note that only one Eloqua campaign may be used per post. "
The selected tags will need to be updated to include only 1 Eloqua CRM tag (1 Eloqua campaign) before saving/publishing the post.
3. IF the Eloqua credentials are invalid, then the user will also get the warning popup quoted in #1 above. But again, the user can still continue to Save/Publish by clicking on 'YES' in the popup.
To update Eloqua credentials, go to https://publisher.vitrue.com/client_tags or navigate to Publish>Admin>Tags, and in the CRM tags section, choose Eloqua from the drop-down list and enter the current Eloqua username and password in the fields on the right and click the Login button.
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