Error 500--Internal Server Error While Connecting Reports And Analytics (Doc ID 2228024.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ON Fusion Applications 11.1.11.1.0 in Prod SaaS Environment:
================================================
The following navigation steps result in an error message:
Navigator > Reports and Analytics > Book Icon (Browse Catalog) icon

Error message seen is:

Error 500--Internal Server Error

  From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

  10.5.1 500 Internal Server Error

  The server encountered an unexpected condition which prevented it from fulfilling the request.

EXPECTED BEHAVIOR
Catalogue page should be open

STEPS
Navigator > Reports and Analytics > Book Icon (Browse Catalog) icon


BUSINESS IMPACT
Unable to access the catalog


Cause

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