Error During Obtain Package Step: Do you want to remove the remaining data and recreate the data structure (Doc ID 2228376.1)

Last updated on JANUARY 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

During installation -> Obtain package step, user gets error. OSC for Outlook icon (green globe) is grayed out.

ERROR
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Do you want to remove the remaining data and recreate the data structure? You will need to preform full synchronization to download new data from the server.

System Tray error: Oracle Sales Cloud for Outlook has encountered an error. Please contact your sales administrator.

 


STEPS
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The issue can be reproduced at will with the following steps:
1. Install OSC for Outlook plugin
2. Get error during first sync > Obtain package step

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot install OSC for Outlook plugin

Cause

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