"No Data Found" Message In Page-Peek Tab (Doc ID 2228676.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

Enhancement to Page-Peek

Currently, when cbb.php is called with a combination of:
  - account-ID (uoid)
  - URL
  - estara_fsguid
to identify the visitor AND there is NO pagepeek'ed page for that combination, the agent will get directed to the original URL.
.
You can tell it is the original page as:
  - the links, widgets, etc. are clickable
  - if you had a form field with a value in, the agent would NOT see the value that the visitor had entered, however, the agent CAN enter values. It is the same as loading the original URL directly in the agent's browser.
.
The suggested enhancement is to update cbb.php to return "No Data Found" if there was no entry found for that account / URL / estara_fsguid combination.
 

EXPECTED BEHAVIOR
-----------------------
Only the Page-Peek'ed data is returned to the Agent Console.  If there is no Page-Peek'ed data found, display the message "No Data Found".

 

Cause

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