SEM Report is Not Sent to Email After Requesting through Listen and Analyze (Doc ID 2229328.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Service Exception Report

ACTUAL BEHAVIOR
---------------
SEM report is not being delivered to user's email.

User is not receiving SEM report via email after requesting through Listen and Analyze.


EXPECTED BEHAVIOR
-----------------------
Emails are not being delivered.

Steps to recreate:

Visit Workflow and Automation > Select SEM Reports > Choose one week time frame and channel > Select Send Report > Nothing is delivered to Email inbox.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see report from recent date.

Cause

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