Native Integration Between OSC And RightNow Data Not Flowing (Doc ID 2229738.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Followed document to enable Native integration between Oracle sales cloud and Oracle service Cloud.

Followed below steps:

1) Configured Dhttps setting and enabled JSSE SSL connection
2) Create Integration User account in OSC
3) Enabled the service Incident Subtab
4) Enabled the Trading Community Events Profile Option
5) Created an Integration User Account
6) Assigned Integration Roles
7) Raised SR and Got CSF Key Assigned.
8) Imported the ICS Integration Flows
8) Configured Integration Connections
9) Activated the Integration Package

When doing the synchronization from Service Cloud to Oracle Sales Cloud and error is being displayed in ICS saying the record already exists.

Cause

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