P6 Cloud Users Frequently Receiving Emails Prompting to Change Password

(Doc ID 2229742.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.2.4.0 and later
Information in this document applies to any platform.

Symptoms

Users are being asked to change their Primavera password by Oracle despite using a "single source sign on" authentication from their own environment via SAML Authentication.  When an Oracle Primavera Cloud customer is configured to use SAML Authentication, the account management, including password reset requests should be managed by the customers solution.

Cause

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