How to handle the Invoices stuck On The System As 'Selected For Validation' (Doc ID 2229808.1)

Last updated on MAY 25, 2017

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Manage Invoices-Audit Invoices

All invoices are stuck on the system as 'selected for validation'

ERROR
-----------------------
ORA-20001: Application error User-Defined Exception occurred while performing operation
Updating ap_allocation_rule_lines failed with parameters Invoice Id = 220991, Invoice Line
Number = 8 in package Ap_Allocation_Rules_Pkg.Create_Proration_Rule.

An application error has occurred. Your help desk can use the following information to obtain
a more detailed description of this incident: Incident ID: 10148_em2xxxx1, Instance:
em2xxxx1, Product: EM2XXXX.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import the AP Invoice sourced from Imaging
2. Try to run the ESS Job ‘Validate payables invoices'

BUSINESS IMPACT
-----------------------
This issue has the following business impact > ALL invoices which were being picked up by the process are STUCK as 'selected for validation'

So we cannot process anything which fell under this criteria, anything after the error on the process is fine, anything older is not

Data Collection Needed for Troubleshooting:

1. Screenshot of the Invoice with error on the User Interface

2. Log file of the Validate payables invoices ESS job

3. APList  for the Invoice Number

Please provide the output of the APList Diagnostic by following the instructions in Note 1387595.1 Fusion: Generate Payables Data Collection Test (APList).

Please enter the following runtime parameter values:

INCLUDE_GL_TABLES - Y
INCLUDE_RELATED_DATA - Y
INVOICE_ID - Provide the Invoice_id */lookup for the invoice number from the List
MAX_ROWNUM - 500

This diagnostic is run by invoice_id* and the output displays all related Invoice, Payment, Subledger and Ap Setup information required for analysis.

NOTE - To run this Diagnostic you need a user with access to the Diagnostics dash board.
For Details please see NOTE:1374930.1 - How To Assign Access To The Fusion Applications Diagnostic Dashboard.

 

Cause

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