OSC- Eloqua Sync request fails with an empty response. (Doc ID 2229961.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Eloqua Integration
ACTUAL BEHAVIOR
---------------
External calls from OSC to Eloqua are failing with following error:
An error occurred while uploading the requested contacts.

EXPECTED BEHAVIOR
-----------------------
The calls should run successfully

STEPS
-----------------------

1) Go to Eloqua
2) Execute Get contact call
3) Call does not execute and an error is seen

BUSINESS IMPACT
-----------------------

OSC and Eloqua are not synching

Cause

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