1 Role's Users Cannot See Report Content In Analytics Side Tabs (Doc ID 2230200.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Analytics

ACTUAL BEHAVIOR
-------------------------------
Users of a new External, custom role are not able to see reports embedded in each of the Sales Cloud Analytics page's 4 side-tabs.

These users can open the reports successfully from within Oracle Business Intelligence, but when opening them by navigating to the Analytics page's side-tabs, they only load blank, empty white space, appearing underneath the collapsible Report header/title.

 
EXPECTED BEHAVIOR
-----------------------------------
Report loads for these users, since they have access to the reports and the Sales objects.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to any of 4 side tabs on the Sales Cloud Analytics page (in the Simplified UI)
2. Note that the collapsible report header containing the report title appears, but the actual report content never loads beneath it.


BUSINESS IMPACT
-----------------------------
This is a major issue affecting critical business workflows.

Cause

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