Unable To Delete Operating Hours Set In Engagement Engine (Doc ID 2230656.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Chat Infrastructure

When attempting to delete an Operating Hours set the following error occurs.

ERROR
-----------------------
Server Error
Deletion of the Operating Hours has not completed successfully.
Please re-submit the Operating Hours for deletion.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Operating Hours
2. Publish Operating Hours
3. Add Operating Hours to a Rule
4. Publish the Rule
5. Edit the Rule to remove Operating Hours
6. Re-publish the Rule
7. Delete the Operating Hours and you get the error below


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete an Operating Hours set.

Cause

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