Invite Tracking Condition For RNOW Widget (Doc ID 2230659.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Chat Infrastructure

ACTUAL BEHAVIOR
---------------
Enhancement: Invite Tracking Condition For RNOW Widget

There is a problem currently in that certain use case conditions for RightNow Chat can't be managed through existing EE application.
There is a requirement to be able to have a flexible invite tracking condition for CX Chat.

EXPECTED BEHAVIOR
-----------------------
Be able to have a flexible invite tracking for CX RNOW Chat.

Cause

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