Merge Is Not Working. Need Information About The Error Reason. Getting NullPointerException (Doc ID 2230672.1)

Last updated on FEBRUARY 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Merge through duplicate identification and auto processing option to create merge request. at the duplicate resolution page it was showing as status 'error' and error reason as "The merge request failed to populate the merge interface table. Check the server log file for more information.: java.lang.NullPointerException"
Merge from Contact UI and select manual merge again the merge is showing error and error reason as "The duplicate resolution service failed. Duplicate resolution requests cannot be displayed. Check the server log file for more information.: java.lang.NullPointerException"

Cause

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