Is it possible to Integrate OSC with Oracle Service Cloud without ICS? (Doc ID 2230681.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

The customer was looking to integrate sales cloud with service cloud, but the customer did not have ICS. 

- Push contact from sales cloud to service cloud
- View service incidents in the sales cloud

They could not find any link or document guides to integrate sales and service cloud without ICS. 

Is it possible to Integrate OSC with Oracle Service Cloud without ICS?

 

Solution

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